- Access Controls: We use role-based access controls, ensuring that only authorized personnel with a legitimate business need can access your personal information.
- Regular Assessments: We conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.
SMS Privacy Policy
This SMS Privacy Policy (this “Privacy Policy”) explains how we at Monument (“Monument ROW”, “we”, or “us”) collect, use and disclose your personal information for our SMS customer support service. This Privacy Policy is strictly limited to the SMS Services described herein and does not relate to the collection or use of personal information through any of our other services. In addition, it has no effect on and is unrelated to any other privacy policy(ies), if any, that may govern the relationship between you and us in other contexts. Please read this Privacy Policy carefully. By opting-in, using or accessing any of the SMS Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the SMS Services. This Privacy Policy is incorporated into our Terms of Service covering SMS Services.
INFORMATION COLLECTED ABOUT YOU
Personal information we collect about you through public records and your use of the SMS Services may include: first name, last name, mobile number, address, email address, business name, business address, job title, any information you provide in SMS replies and message metadata (timestamps, delivery status).
USE OF PERSONAL INFORMATION FOR SMS SERVICES
Your mobile number and SMS data are used exclusively to deliver service-related communications, deliver and respond to your customer support requests, maintain records for compliance, and improve service.
DISCLOSURE OF PERSONAL INFORMATION
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for marketing or promotional purposes. Limited sharing may occur with our SMS service provider solely to deliver messages. We may also share your personal information if necessary to comply with [any applicable law or regulation, to respond to a subpoena, search warrant] or other lawful request for information we receive, in the event of [a merger or sale of our company], or to otherwise protect our rights or property.
DATA SECURITY
Monument shall exercise reasonable precautions to maintain the confidentiality of all information provided by you in connection with our SMS services. We implement reasonable and industry-standard technical, administrative, and physical measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to:
Please note that no method of electronic transmission or method of electronic storage is 100% secure. While we use commercially acceptable means that meet industry standards to protect your personal information, we cannot guarantee its absolute security.
OPTING OUT & DATA RETENTION
If you wish to stop receiving text messages from us, reply STOP to any text message sent from us, or enter your information below to be removed from our contact list. We retain data only as long as needed for service and legal compliance.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please review it frequently. By continuing to use the SMS Services after any such changes have been made, you accept and agree to the updates to the Privacy Policy.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know & Access: You have the right to request that we disclose what personal information we collect, use, disclose, and sell
- Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct any inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the “sale” or “sharing” of your personal information to third parties (including for targeted advertising).
- Right to Limit Sensitive Personal Information: You have the right to limit the use of your sensitive personal information to that which is strictly necessary for the delivery of our services.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us at info@monumentrow.com
CONTACT INFORMATION
If you have any questions about this Privacy Policy or our privacy practices, please contact us at it@monumentrow.com
FULL PRIVACY POLICY
Our full Privacy Policy can be found at monumentrow.com/privacy-policy
LAST UPDATED
June 29, 2026
OPT OUT
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